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If you have an
emergency repair outside office hours please call our
emergency number 07876430542. Our on call representative will
assess the situation and carry out appropriate action to
resolve the problem.
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The Standard
procedures for prioritising repairs are as follows: |
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Emergencies
(Attend within 24H): These issues do not need to be
reported in writing i.e. No hot water, Toilet not working, gas
leak etc. |
| .. |
High priority
(Attend within 5 working days): These issues would include
items such as broken down washing machine, fridge/freezer etc. |
| .. |
Medium priority
(Attend within 28 days): These issues include items such
as defective gate/fence or loose worktop etc. |
| .. |
Low priority
(Attend to within 6 months): This category is for items
that are of a merely aesthetic nature of which cannot be
considered detrimental to living and enjoying the property. |
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.Q.
I want to rent one of your properties / Move to another
property maintained by you, what
are the procedures?
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Please follow the
steps given below: |
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Search
for the properties still available with us to find one
matching your requirements. |
| . |
Call our office
on 0113 2458503 or alternatively visit us at the address
mentioned above to book an appointment to view the property. |
| . |
Viewing: The
property visit will be arranged at a suitable time to you. |
| . |
More visits
could be arranged if you are not satisfied after the your
first viewing. |
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Q: I am interested
in a property, what do I do? |
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. |
Make a signing
date with reception. |
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Q: Is there a
signing fee? |
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. |
There is no
signing fee or administration fee to pay when you sign a
contract with Northend Management Ltd. |
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Q: Do you provide
double beds? |
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. |
All of our
properties have double beds in bedrooms. |
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Q: Will you let me
in if I am locked out? |
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. |
If the door lock
is faulty we will send somebody out to let you in. However if
you have forgotten your key inside the property and locked
yourself out we will also send somebody out but you will be
charged a call out fee. So make sure you have your key with
you each time you leave the property. |
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Q: How is rent
payable? |
|
. |
by post-dated
credit or debit card mandate |
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Q: How often shall
I pay my rent? |
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. |
Quarterly
Installments |
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Q: What is the
summer discount period? |
|
. |
The summer
period discount is worked out over 8 weeks of tenancy
starting on the first of July. |
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Q: Is rent
negotiable? |
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. |
Rent is not
negotiable. |
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